Shipping & Returns
Where can I track my order?
When your order ships, we will send a shipping confirmation with tracking details via email. You can also find your tracking information in your account’s order history on our website.
Do you ship internationally?
Yes, we do with some limitations on both destination countries and available products.
What is FSOILS’ return policy?
We will happily refund any product within 90 days of its delivery date for any reason. Past that 90-day window, we reserve the right to process any returns or refunds at our discretion.
How do I return merchandise to FSOIL?
Please contact our Customer Service team at firstname.lastname@example.org to initiate any return. We would be happy to help!
I have a defective item. What do I do?
We are so sorry that you received a defective product! Please contact our service team directly at email@example.com to resolve this issue.
Is there any cost to returning merchandise?
No, we do not currently have any return or restocking fees.
How long does it take to receive a refund for returned merchandise?
Please allow two to three weeks after our receipt of your returned product to process a refund.
How do I do an exchange?
For any merchandise exchanges, please contact us directly at firstname.lastname@example.org we can help ensure you get the right product for your needs.
I have not received my refund yet. What should I do?
If you’re concerned about the status of a return, exchange, or refund, please contact us at email@example.com. We’d be more than happy to help, and we look forward to the opportunity to assist you!